Our strategic plan

Our vision

Providing an independent, fair, and accessible dispute resolution service that promotes sustainable working relationships between Queensland’s landholders and resource companies.

Our values

• Honesty: We will be accountable and responsible for our actions.
• Reliability: We will be dependable. We will follow through on our actions and commitments.
• Adaptability: We will adapt to industry changes and our operating environment.
• Accountability: We will be proactive. We will take ownership over our own learning to enhance continuous improvement.
• Communication: We will actively engage through open and transparent dialogue.
• Respect: We will act fairly. Accepting the opinions and individuality of others.

Our objectives

• Customer: We provide independent, effective dispute resolution services.
• Service: We improve the quality of land access interactions.
• Connection: Communities are aware of the scheme and engage with the LAO.
• People: Our workforce is outcome-focused, accountable, and sustainable.

Our opportunities

• We will work with communities to understand the benefits of the LAO and how to seek assistance when needed.
• We will actively maintain actual and perceived independence and impartiality.
• We will keep pace with the changing landscape through expansion, exploration, and evolution in the land access environment.

View our strategic plan.