Our strategic plan | Land Access Ombudsman

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Land Access Ombudsman

Our strategic plan

Our 2021–2024 strategic plan (PDF, 257.2KB) provides a view of our organisation and key priorities.

Our vision

Providing an independent, fair, and accessible dispute resolution service that promotes sustainable working relationships between Queensland’s landholders and resource companies.

Our values

  • Honesty: We will be accountable and responsible for our actions.
  • Reliability: We will be dependable. We will follow through on our actions and commitments.
  • Adaptability: We will adapt to industry changes and our operating environment.
  • Accountability: We will be proactive. We will take ownership over our own learning to enhance continuous improvement.
  • Communication: We will actively engage through open and transparent dialogue.
  • Respect: We will act fairly. Accepting the opinions and individuality of others.

Our objectives

  • Customer - We provide independent, effective dispute resolution services.
  • Service - We improve the quality of land access interactions.
  • Connection - Communities are aware of the scheme and engage with the LAO.
  • People - Our workforce is outcome-focused, accountable, and sustainable.

Our opportunities

  • We will work with communities to understand the benefits of the LAO and how to seek assistance when needed.
  • We will actively maintain actual and perceived independence and impartiality.
  • We will keep pace with the changing landscape through expansion, exploration, and evolution in the land access environment.

View our strategic plan (PDF, 257.2KB).

Last updated 17 Mar 2021