Our strategic plan

Our vision

To be Queensland's trusted independent pathway for helping parties work through land access matters and supporting sustainable coexistence outcomes.

Our values

Integrity: We are honest, ethical and accountable in everything we do.
Respect: We treat people fairly and value different perspectives and experiences.
Collaboration: We work constructively with stakeholders to support positive land access outcomes.
Adaptability: We respond to changing needs, emerging issues and the evolving land access environment.
Communication: We communicate openly and clearly to build trust and understanding.
Leadership: We demonstrate professionalism, responsibility and a commitment to continuous improvement

Our objectives

• Customer: We provide independent, effective services that help parties work through land access matters.
• Service: We improve the quality of land access interactions and outcomes.
• Connection: Communities are aware of the service and engage with the LAO.
• People: Our workforce is outcome-focused, accountable, and sustainable.

Our opportunities

• We will work with communities and stakeholders so they understand the role of the LAO and how to access support when needed.
• We will actively maintain independence, impartiality and public confidence.
• We will keep pace with the changing land access environment through continual learning, adaptation and innovation.
• We support reconciliation with First Nations people.
• We respect, protect, and promote human rights in our decision-making and actions.

View our strategic plan.