Are you a party to a Conduct and Compensation Agreement (CCA) or Make Good Agreement (MGA)?
Do you believe the other party is not complying with their obligations under the agreement?
Have you been unable to resolve the issue with the other party?
If you answered yes, then we may be able to help.
How to refer a dispute
Step 1: Contact the other party
Before you refer a dispute to us, you must make a reasonable attempt to resolve the dispute with the other party first.
This could involve you:
- attempting, at reasonable times, to contact the other party to discuss the dispute – via phone, email or in person
- participating in a non-binding dispute resolution process such as a case appraisal, conciliation or mediation
- using, or attempting to use, the dispute resolution process in your CCA or MGA.
You do not have to follow the dispute resolution process in your agreement before approaching us for help. The Land Access Ombudsman Act 2017 gives you protection from liability for referring a dispute to the LAO. As long as you can show us that you have made a reasonable attempt to resolve the dispute with the other party in some other way, we can help you.
We recommend you keep records of your contacts with the other party.
For more information, please read our procedural guideline PG1: What is a reasonable attempt to resolve the dispute (PDF, 142.4KB).
Step 2: Refer your dispute to the LAO
If you have not been able to resolve the matter with the other party, you can refer the dispute to us.
Alternatively, you can:
1800 717 550 (freecall)
Fill in our dispute form (PDF, 232.8KB) and post it to Reply Paid 87700, PO Box 15148, City East QLD 4002
A dispute cannot be referred on behalf of a party. The party to the CCA or MGA must make the referral themselves, unless the party is a person with impaired capacity. If you want to refer a dispute on behalf of someone with impaired capacity, please call us for assistance.
Last updated 09 Nov 2018