General factsheet
This one-page factsheet explains what matters can be referred to the LAO, how to make a referral and the support and services available.
LAO’s seven tips for a smooth dispute resolution process
The LAO’s tips for a smooth dispute resolution process can be used to work towards a beneficial outcome for all parties involved.
Procedural guidelines
Our procedural guidelines complement the Land Access Ombudsman Act 2017 and provide information about practices and procedures for land access dispute referrals and investigations.
Dispute form
You can use our online form to refer a dispute.
When submitting your form, be sure to include all your supporting documentation.
You can also download and fill in our dispute form (PDF, 233KB) and either:
- email it to enquiries@lao.org.au
- post it to Reply Paid 87700, PO Box 15148, City East QLD 4002 .
Last updated: 08 Jul 2026