Our role | Land Access Ombudsman

Our office will be closed from 12:00pm Monday, 24 December to 8:30am Wednesday, 2 January.
To contact us, email enquiries@lao.org.au and we will be in touch on our return.

1800 717 550 (freecall)

Land Access Ombudsman

The Land Access Ombudsman (LAO) is an independent body established under the Land Access Ombudsman Act 2017.

We:

  • investigate disputes involving alleged breaches of Conduct and Compensation Agreements and Make Good Agreements
  • give advice and make recommendations about how disputes could be resolved
  • refer or recommend possible offences and breaches to the relevant government department
  • provide advice to government agencies about systemic issues arising from land access disputes

We aim to build ongoing relationships and help parties find practical commercial solutions that work for both parties. Our goal is to resolve disputes quickly and efficiently, with as little formality and technicality as possible,

Our office is founded on the principles of:

  • independence
  • fairness
  • accessibility
  • accountability
  • efficiency
  • effectiveness.

The LAO operates independently of the government and is not subject to direction by anyone.

Read more about how we can help.

Last updated 09 Nov 2018