Our independence | Land Access Ombudsman

Our office will be closed from 12:00pm Monday, 24 December to 8:30am Wednesday, 2 January.
To contact us, email enquiries@lao.org.au and we will be in touch on our return.

1800 717 550 (freecall)

Land Access Ombudsman

Our independence

The Office of the Land Access Ombudsman was established as a separate organisation and we operate independently of government.

Although the Department of Natural Resources, Mines and Energy provides us with administrative support such as finance and asset management, our records and systems are not accessible by anyone in the Queensland Government, except for staff to provide this support.

All staff are bound by privacy and confidentiality laws, the Code of Conduct for the Queensland Public Service and other legislative requirements that protect against the misuse of information.

The Land Access Ombudsman is required to submit an annual report which is tabled in Queensland Parliament. No one (including the Minister) can direct:

  • how our investigations should be conducted
  • whether we should or should not investigate particular complaints
  • the level of priority we give to investigations.

Last updated 04 Dec 2018