We support the resolution of land access matters either by helping parties through mediation when they are negotiating or have not yet reached agreement, or by investigating disputes about existing agreements.
Supporting negotiations through mediation
Where parties are negotiating or re-negotiating an agreement, we can support them through mediation and other dispute resolution services.
This includes situations where:
- you need support to negotiate or re-negotiate an agreement
- discussions have stalled or issues have arisen
- circumstances have changed and an existing agreement may no longer be appropriate.
In these matters, there is no agreed position for us to assess. Our role is to facilitate discussions and support parties to reach their own agreement. We do not provide advice, make decisions or determine outcomes during mediation.
Investigating alleged breaches of existing agreements
We can investigate alleged breaches of Conduct and Compensation Agreements (CCAs), Make Good Agreements (MGAs) and Access Agreements (AAs).
To request an investigation:
- a CCA, MGA or AA must exist
- you must reasonably believe the other party is not complying with their obligations under the agreement.
An agreement may be breached where a party:
- does not operate within the timeframe set out in the agreement
- does not comply with the terms of the agreement
- fails to meet their obligations under the agreement.
In these matters, there is an agreed position that can be assessed. We may provide an independent view of the issues and offer advice and recommendations based on the facts of our investigation to help resolve the dispute.
Matters we cannot investigate
We cannot investigate:
- matters that are, or have been, the subject of a court proceeding or arbitration
- matters that are being investigated by a government department
- decisions made by Cabinet, a Minister, or a chief executive of a government department
- the content of legislation or government policy
- matters outside Queensland
Who can help
If we cannot investigate your matter, a government department or another agency may be able to help:
- the Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development can investigate compliance and breaches of resources legislation and resource authority conditions
- the Department of Environment, Tourism, Science and Innovation can investigate pollution incidents, compliance and breaches of environmental laws.
- the Land Court of Queensland can carry out a formal legal process and make binding decisions.
- the Coexistence Queensland can help you understand your rights and obligations and support constructive engagement.
Please contact us if you have questions or would like to discuss your situation.
Last updated: 08 Jul 2026