Alternative dispute resolution | Land Access Ombudsman

Our office will be closed from 12:00pm Monday, 24 December to 8:30am Wednesday, 2 January.
To contact us, email enquiries@lao.org.au and we will be in touch on our return.

1800 717 550 (freecall)

Land Access Ombudsman

Alternative dispute resolution

We may draw upon a range of alternative dispute resolution (ADR) options to help resolve the issues between the parties.

These include, but are not limited to:

  • mediation
  • conciliation
  • case appraisal.

We encourage good faith negotiations and cooperation so that disputes can be amicably and effectively resolved through dialogue and voluntary agreement. We can also provide advice and recommendations to help parties achieve resolution.

Our dispute resolution service offers the opportunity for participants to reach agreement and resolve the issues without the need for court.

In cases where parties are unable to reach agreement, we will provide advice and recommendations to the parties on how to resolve the dispute based on the investigative process.

Where a dispute continues to exist and/or if a party is not satisfied with the recommendations we have provided, either party can:

  • apply to the Land Court for a binding decision
  • contact DNRME for advice on conferencing options
  • pursue private ADR at their own expense.

Last updated 14 Sep 2018