We have a number of policies, procedures and guidelines which direct and guide our role and functions.
Key policies which affect our interactions with the community are listed below.
Access our policies online
- Administrative access policy (PDF, 51.0KB)
- Authorised representative procedure (PDF, 57.5KB)
- Customer complaints management policy (PDF, 118.1KB)
- Declarations of conflicts of interest policy and procedure (PDF, 85.1KB)
- Gifts and benefits policy and procedure (PDF, 81.6KB)
- Internal review requests policy and procedure (PDF, 68.4KB)
- Policy for complaints about corrupt conduct against the Ombudsman (PDF, 77.8KB)
- Privacy complaints and breaches policy and procedure (PDF, 68.8KB)
- Public interest disclosure policy and plan (PDF, 347.7KB)
- Public interest disclosure management plan (PDF, 147.0KB)
- Systemic issues policy and procedures (PDF, 68.3KB)
Copies of these documents, or any of our other policies, are available for inspection in accordance with section 20 of the Right to Information Act 2009.
To request a copy of any of our policies, please contact us.
Last updated: 07 Jul 2022