Social media

Our social media accounts

We use social media to share information and connect with the community.

Follow us for news, insights, updates on when we may be travelling to your area.

Monitoring and responses

Our social media accounts are monitored from 8:30am to 5pm Monday to Friday, excepting public holidays. We endeavour to respond to enquiries and comments by close of business on the day of posting.

Terms and conditions

The Office of the Land Access Ombudsman’s (OLAO’s) participation in social media is intended to increase public awareness of the Land Access Ombudsman’s (LAO’s) services, and to provide or help you find relevant information resources and assistance.

Disputes and complaints cannot be referred to LAO via social media. If you’re a landholder or resource company with a dispute to resolve, please call 1800 717 550 or submit the online form.

Rules

While all feedback, positive and negative, is welcomed, the following rules apply to engaging with our social media accounts to keep our community helpful, informative and respectful. We reserve the right to remove content or issue warnings to users who fail to comply. After one warning, you may be blocked.

• Please be respectful and consider other points of view when commenting. We cannot allow content or links to content that could be considered offensive, defamatory, obscene, threatening, or otherwise not appropriate for an audience of all ages.
• Please do not publish comments regarding disputes currently under investigation by the LAO.
• Please do not publish any of your own or anyone else’s personal information. While you may comment in specific terms about your own matter and in general terms about others’, you may not publish content that includes specific details of any other person’s issue or dispute.
• Please do not spam, troll or try to advertise on our feed. Multiple, duplicated or repetitive posts do not educate or facilitate constructive discussion and we reserve the right to reject or remove comments that are not in keeping with this policy.

Following by LAO

We may choose to follow organisations or individuals that are relevant to the LAO or the industries in which we operate. Being followed by LAO does not imply endorsement of any kind.

Archiving by LAO

OLAO will regularly archive this feed for the purpose of future analysis and to comply with public record capture requirements.

Contact us

If you have any questions or concerns about our social media terms and conditions, please email us at enquiries@lao.org.au.